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Ⱓ
2014-04-15
ePub
뷮
17 M
PC
Ȳ
1, 0, 0
å α׷ ġ ȵǽó?å α׷  ġ
 Ұ
ټ

 Ұ

Ʒ-ڰ- ϳ Ϸ ڰ 輭 ڷð ѹ濡 پѱ ѱ ڰݼ輭 蹮 ƴ 濵 λ Ѳ Ǭ. 1990 ޼ Ȯǰ ִ ڷ(tele-marketing) ƮTV Ʈ SNS ڷĿ´̼(tele-communication) Բ 21 ÷ ǰ ִ. ڰ 80 ϴ ߻ǰ ̷ ̴. δ İ µ ڷ͸ 缺ϰ 忡 ȿ̰ ٶ ڷ Ȱ ֵ ڷ ڰ 2002 żϿ. ų 3 3ȸ ǽõǴ ڷð ڰݽ 1 ʱ 2 DZ еǸ з° ð ϴ. 1 ʱ ǸŰ ڷð 4 ùٷ нѴٸ ڷͷ ִ ü İ ִ. 1 ʱ 4 Ǹ ǻͷ äǴ ̴. ڷð ʱ հݿ ǥ δ å Ͽ հ ִ. 2 "ڷ ǹ" ܴ γֱ Ǯ ְ 1 ʱ ⺻ ϰ 䱸ȴ. 2 "ũƮ ۼ DZ" ũƮ ǥؾĿ ǰϿ Ư Ȳ ο ̿ ϴ ۾ ̴. ո ۼϸ ǰ Ͽ ڰ οϰ ȴ. ڰ úо ʿ µ ϴ  ϳ ڰ ϰ ʴ 찡 ִ. ڷĿ´̼ ȸ ڷ ڰ ´ ɷ° ڸ â ǴϿ 2002 ⹮ мϿ ڷ ʱ ڰݼ輭 Ⱓϰ Ǿ. ڷĿ´̼ ȸ ڷøŴ Ʒð ڰ ֵ ɷǥ(NCS) ڷøŴ 缺 ڷ Ŵ ȭ Ͽ ´ ã ֵ ϰ Ѵ. ڷð 1 ʱ ϰų ڷͷ ϱ ؼ ڷĿ´̼ ȸ ڷ Ŵ 缺 ϸ ϴ. ڷͷμ ȭ ȭн ϰų ڷð 2 ũƮ ۼ DZ迡 ϱ ؼ ڷĿ´̼ ȸ ϴ ڷ Ŵ ȭ ϸ ȴ. ڷĿ´̼ ȸ ڷ Ŵ 缺 ȭ ϰ ڷð ڰݽ 1 2 հϿ ڷð ڰ ϴ λ ڸ ϰų ´ ڸ ˼ϰ ââ ֵ ְ Ѵ. ƹɷ å е ϴ ٸ ̷⸦ Ѵ.

DZ
Ӹ

ڷð ڰݽ ȳ
4
(CRM)
1 (CRM)
2 (CRM)
3 ķ
4

1 (customer)
2
3 ġ
4 ȿ
5 ϱ
6 ó
7 ǻ

ټ

  • 10
  • 8
  • 6
  • 4
  • 2

(ѱ 40̳)
侲
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ϵ ϴ.